Return and Refund Policy
Introduction
​
At Faidstore.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our Return and Refund Policy for details on how to return items and request a refund.
​
1. Returns
​
-
Eligibility: You have 14 days from the date you receive your order to return the item(s) for a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
-
Non-Returnable Items: Certain items are not eligible for returns, including:
-
Sale or clearance items
-
Gift cards
-
Perishable goods (e.g., fresh flowers)
-
Custom or personalized items
-
​
2. How to Initiate a Return
​
To initiate a return, please follow these steps:
-
Contact Us: Email our customer support team at Contact@Faidstore.com or call +44 07545094235 with your order number and the reason for the return.
-
Prepare Your Package: Securely pack the item in its original packaging. Include the receipt or proof of purchase and any accessories or components that came with the product.
-
Send It Back: Once your return is approved, we will provide you with the return address. Please note that customers are responsible for the cost of return shipping, unless the item was damaged or incorrect.
​
3. Refunds
​
-
Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
-
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, damaged, or missing parts for reasons not due to our error).
-
Shipping Fees: Original shipping charges are non-refundable. The cost of return shipping will be deducted from your refund, unless the return is due to a damaged or incorrect item.
​
4. Damaged or Incorrect Items
​
-
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and photos of the damaged product. We will arrange for a replacement or refund as soon as possible.
-
Incorrect Items: If you received the wrong item, please notify us immediately. We will cover the return shipping cost and send you the correct product promptly.
​
5. Exchanges
​
-
Exchange Requests: If you wish to exchange an item for a different colour, size, or product, please contact us within 14 days of receiving your order. Exchanges are subject to product availability, and the item must be returned in its original condition.
-
Shipping for Exchanges: Customers are responsible for the shipping cost of the returned item, and we will cover the cost of shipping the exchanged product back to you.
​
6. Late or Missing Refunds
​
​
-
Delayed Refunds: If you have not received your refund within 10 business days of approval, please check with your bank or credit card provider. It may take some time before your refund is officially posted.
-
Contact Us: If you still have not received your refund after checking, please reach out to us at Contact@Faidstore.com or call +44 07545094235.
​
7. Return Address
​
After initiating a return and receiving approval, please send your returned item to the address provided by our customer service team.
​
8. Contact Us
​
​
For any questions or assistance with your return or refund, please contact us:
Faidstore LTD
46 Holborn House, Du Cane Road, London W12 0TS
Email: Contact@Faidstore.com
Mobile: +44 07545094235